1. Who we are
The HarperHarbor platform (“the Platform”) is operated by The Agalma Tech, LLC (“we”, “us”). Contact: support@harperharbor.com.
These Terms apply to your use of the website, console, APIs and related Services. By creating an account or using the Services after these Terms have been made available to you, you agree to them. If you do not agree, do not use the Services. If you act for an organization, you must have authority to accept these Terms for it. Our Privacy Policy describes how personal data is handled; accepting these Terms does not replace consent where consent is required for a particular use of data.
2. Services
The Platform provides a shared account, a prepaid credits wallet, and programmatic access to AI conversations, model requests and agent configuration services (“Services”) to end users (“Users”) and integrated third-party applications (“Apps”). Authorized Apps can request Services on your behalf; chargeable usage is deducted from your HarperHarbor wallet.
Models and upstream providers
Some Services use models supplied by third parties. Applicable model licenses, usage restrictions and provider terms also govern your use of those models and their outputs. You must comply with the conditions applicable to the model and route you use, including any restrictions on commercial use, permitted users or regions. Using HarperHarbor does not grant an exception to those conditions.
Review the relevant provider’s published terms before use. If you cannot identify the applicable terms or need to confirm a use case, contact support@harperharbor.com with the model and route name before submitting content. These Terms govern our platform relationship with you; third-party conditions govern the applicable third-party model. They do not remove our own obligations under these Terms or applicable law.
Models, routes and their conditions can change or become unavailable. We may restrict or stop access when a provider withdraws a model, changes its requirements, or when access would violate applicable restrictions. We will give notice where reasonably practicable. Data sent for model processing is described in the Privacy Policy.
3. Accounts
You must be at least 18 and meet any higher age of majority required where you live to create an account or purchase credits. Provide accurate account information and keep it up to date. One person may hold one personal account; acting for an organization does not grant access to another person’s account.
Keep passwords, API keys, session credentials and recovery information secure. Use App authorization or the access controls provided by the Platform instead of sharing your personal sign-in credentials. You are responsible for requests you make or authorize and for managing the permissions you grant.
If you suspect a credential has been exposed or an account used without permission, revoke the affected key, session or App authorization where possible and contact support@harperharbor.com promptly. Disputed charges are reviewed against authorization, usage and security records under the Refund and Cancellation Policy and applicable law; a request appearing under your account does not by itself settle every question of responsibility.
4. Credits and payment
- Credits are a prepaid credit used to pay for Services on the Platform. They are sold in packs priced in US dollars (USD); the price and the quantity are shown before you confirm a purchase.
- The 30-Day Pass is a one-time purchase of a fixed-term plan. It is not a subscription, never renews automatically, and does not store your payment method.
- When payment completes, your account receives purchased credits immediately. For the next 30 business days you may claim daily credits once per business day; a business day starts at 04:00 Taipei time (UTC+8). Daily credits not claimed on their day lapse and are not reissued; credits you have claimed do not expire.
- All 30-Day Pass credits can be used only for agent conversations, not for the model API.
- You may buy another pass while your remaining days are within the stated limit; the new 30 days begin after your remaining days. However many passes you hold, you can claim only once per business day.
- When an account buys its first 30-Day Pass, each day’s claimable credits during that pass include an additional first-purchase bonus. Each account receives this once.
- The price, the purchased and daily credit quantities, the first-purchase bonus and the stacking limit are those shown before purchase and recorded on your order. Changes apply only to passes bought after the change.
- The 30-Day Pass gives no advantage in the odds or number of draws for any lottery, chest or other chance-based reward.
- Refunds follow the “30-Day Pass” section of our Refund and Cancellation Policy.
- Purchased credits do not expire. Any expiry or other conditions for promotional credits are shown with the offer. They are not currency, have no cash value outside the Platform, and cannot be transferred between accounts.
- Paid Services deduct credits from your wallet according to the applicable rates and actual usage. Check the rates shown for the selected service, model and route before use.
- Payments are processed by Stripe. We do not store your full card number. Stripe’s own terms apply to the payment transaction.
- Refunds and cancellations are governed by our Refund and Cancellation Policy. Delivery of credits is described in our Fulfillment Policy.
5. Acceptable use
These rules apply to all Users and Apps and to content created, stored, generated or distributed through the Services, including agent configurations, Lorebooks, media, messages and AI-generated content. You must not use the Services to:
- create, store, generate or distribute content that sexualises a person under 18 or a character presented as under 18;
- promote, incite or glorify unlawful violence or physical harm, or violence or hatred toward a person or group on the basis of a protected characteristic;
- produce or distribute unlawful content, or promote, sell or facilitate illegal products or services;
- deceive or defraud, including phishing, falsified documents, and misleading claims or schemes;
- harass, threaten or defame another person, or impersonate a person or organisation;
- create, store, generate or distribute pornography or other mature-audience content designed for sexual gratification, or provide or facilitate adult services;
- offer gambling, or sell, transfer or exchange credits, accounts or any other stored value;
- infringe copyright, trademark or other intellectual-property rights, including distributing unlicensed media or software;
- attempt to extract, reverse-engineer or resell upstream model access, or interfere with the Platform’s security, quotas or metering;
- use the Services where doing so is prohibited by law.
Enforcement. We may remove content, restrict or take down an agent configuration, suspend an App or close an account that breaks these rules, without prior notice where the breach is serious. We may report unlawful activity to the authorities. You can report content from the product or by writing to support@harperharbor.com. App developers must also fulfill the responsibilities in Section 7.
6. Content
Your content and our permission to process it
You retain the rights you hold in agent configurations, Lorebooks, media, notes, messages and other content you submit (“Input”). You must have the rights, licenses and permissions needed to submit that Input, including permission to provide other people’s personal or confidential information where required.
You grant us a non-exclusive license to host, store, copy, process, transmit and display Input only as needed to provide, secure and maintain the Services. This includes sending relevant content to the selected upstream provider and making it available to Apps or people you authorize. This license does not transfer ownership to us or independently authorize sale of personal data or training of our own models; the Privacy Policy applies.
When you publish content or share a public media URL, others may access or copy it. Merely storing a private agent configuration does not make it public. Content submitted for review may be accessed by authorized reviewers. Deletion and retention are described in the Privacy Policy.
AI output
Generated responses and other results (“Output”) may contain errors, fabricated information or material similar to another user’s output. We do not promise that Output is unique, accurate, non-infringing or suitable for a particular purpose. Review it before relying on it, publishing it or using it to make decisions, particularly in professional or safety-sensitive settings.
We do not claim ownership of your Output. The rights available to you depend on applicable law and the relevant model’s terms; this statement does not guarantee copyright protection or unrestricted commercial use. You remain responsible for your use of Output and for obtaining any additional permissions that use requires. Platform software, branding and documentation remain ours or our licensors’, subject to any licenses expressly provided.
7. App access
An authorized App can access your profile and shared wallet balance, with wallet ledger access limited to entries attributed to that App. Additional permissions may allow email access, access to your private agent configurations, changes to content, conversations or model requests that spend credits. The Privacy Policy explains these permissions. You can revoke an App from your account; revoked credentials no longer authorize requests. Revocation does not erase data the App already received.
Responsibilities of App developers
If you operate an App that integrates with HarperHarbor, you must:
- clearly identify your App’s operator, provide a support contact and explain your own terms and privacy practices to your users;
- obtain the permissions needed for the content and personal data you submit, request only the access your App needs, and respect revocation and deletion requests applicable to your App;
- explain when a user’s HarperHarbor credits will be spent and obtain the required authorization before making chargeable requests;
- protect credentials and private content, and not collect users’ personal sign-in credentials or bypass Platform permissions, limits or safety controls;
- require users of your integration to comply with these Terms and applicable model restrictions, and respond to misuse, security incidents and rights complaints involving your App.
You are responsible for your App’s behavior and your own commitments to users. Permission to build an integration does not authorize resale of raw upstream access or transfer of user accounts or credits. An App’s separate fees, promises and handling of information it has received are the App operator’s responsibility; HarperHarbor remains responsible for its own Services and obligations.
8. Availability and changes
The Services are provided “as is” and subject to availability. Unless separately agreed in writing, we do not guarantee uninterrupted operation, a particular response time or continued availability of a specific model or feature. Maintenance, security measures, capacity limits or upstream interruptions may affect access.
We may change features, limits, models and rates. Applicable rates must be available before you incur new usage; a new rate does not retroactively reprice completed usage. Purchased credits are service units, not a guarantee of a fixed number of model calls or a particular model’s future price. We will give reasonable notice of material service changes where practicable. Refunds for billing errors, non-delivery or permanent discontinuation are addressed in the Refund and Cancellation Policy.
9. Limitation of liability
To the extent permitted by law, our total liability for any claim relating to the Services is limited to the amount you paid for credits in the twelve months before the claim. We are not liable for indirect or consequential loss to the extent that exclusion is permitted.
These limits do not exclude or restrict liability for fraud, intentional misconduct, gross negligence, or any liability that applicable law does not allow us to exclude or limit. They do not remove applicable mandatory consumer rights or our obligation to provide a refund due under our policies or law. Statements about third-party models do not excuse our own breach of these Terms.
If a third-party claim concerns content or an App you provide, we may ask you for relevant information and reasonable cooperation to investigate and respond. Responsibility for a claim and recoverable costs is determined under applicable law and any separately agreed terms; this paragraph is not an unlimited indemnity for every claim connected with your account.
10. Termination
You may request account closure by contacting support@harperharbor.com. We may suspend affected credentials, content, Apps or account access for a material breach, a credible security risk, a legal requirement or an unresolved material payment issue. Where lawful and practicable, we will explain the reason and how to request review. Urgent protective action may take effect before notice. A legitimate complaint or payment dispute is not, by itself, grounds to treat you as having breached these Terms.
When access ends, stop making requests through the affected credentials. Valid charges for Services already provided remain subject to billing review; unused credits follow the Refund and Cancellation Policy. Termination does not itself authorize a new card charge.
If we permanently discontinue the Platform or permanently terminate your account for reasons unrelated to your breach, we will refund the actual paid value attributable to your remaining unused purchased credits, without the ordinary 7-day request limit. Free or promotional credits are not refundable in cash. Temporary interruptions or removal of a single model do not, by themselves, constitute permanent discontinuation. The Refund and Cancellation Policy sets out the calculation and process.
For planned discontinuation, we will give notice and a reasonable opportunity to retrieve your content or request an export. Legal or urgent security restrictions may limit access; contact privacy@harperharbor.com about available retrieval and deletion options. Retention of records and backups follows the Privacy Policy.
11. Governing law and disputes
You may contact support@harperharbor.com about a dispute, or billing@harperharbor.com about a payment issue, with enough information for us to investigate. We will seek to resolve it in good faith. Contacting us first is not a mandatory condition for exercising statutory rights, contacting a regulator or raising a legitimate payment dispute.
Applicable law and court jurisdiction are determined under the relevant legal and conflict-of-law rules. Either party may bring a claim before a court with lawful jurisdiction. These Terms do not impose mandatory arbitration, an exclusive court selection or a waiver of collective remedies. Mandatory consumer protections applicable to you continue to apply.
12. Changes to these Terms
We will post changes here with a new “updated” date and, for material changes, notify you in the console or by email at least 14 days before they take effect. The notice will explain when the changes apply. If you do not accept them, stop using the affected Services and contact us about closing your account and any applicable refund or data retrieval.
Changes do not retroactively alter settled charges, completed refunds or rights that have already accrued. Service notices use the contact information in your account; keep it current.
13. Rights complaints and review
If you believe content on the Platform infringes your rights, contact support@harperharbor.com. Identify the work or right involved, the specific content or URL, your contact information and the basis for your claim, including your authority to act for the rights holder. Do not send passwords, API keys or unrelated personal data.
We may request clarification, restrict access while investigating, and notify the affected user where lawful. We may share the parts of a complaint necessary for that user to understand and respond, subject to privacy and legal requirements. If your content was restricted and you believe this was an error, reply with the notice reference and supporting information. Repeated or serious infringement may lead to account restrictions or closure. Formal legal notices and counter-notices remain subject to applicable law; this contact process does not replace statutory procedures.
14. Other provisions
The Refund and Cancellation Policy and Credits Delivery Policy provide the specific rules for purchases, refunds and delivery; the Privacy Policy describes personal-data processing. These documents should be read with these Terms. A separate written agreement controls only the matters it expressly covers, and applicable model conditions apply as described in Section 2.
If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law. Not enforcing a provision immediately does not waive it. Provisions that by their nature need to continue after account closure, including accrued payment obligations, applicable content rights, liability limits and dispute provisions, survive to the extent permitted by law. Nothing here permits retention or use of personal data contrary to the Privacy Policy or applicable law.