Service credits
A credits pack adds prepaid service credits to your HarperHarbor account. Credits pay for supported AI conversations, model requests and agent configuration services at the applicable usage rates. This is a digital service; no physical goods are shipped.
Credit delivery
Credits become available after the payment is confirmed successful and HarperHarbor completes the wallet entry. A pending payment, bank authorization or return from a payment page does not by itself mean delivery is complete. Payment verification or processing delays may postpone availability.
30-Day Pass delivery
A 30-Day Pass is not delivered all at once. Once payment is confirmed and the wallet entry is complete, its purchased credits are available immediately and that day’s daily credits are claimed with them. For the next 30 business days you may claim daily credits once per business day in the HarperHarbor Console or in an app you have authorized; a business day starts at 04:00 Taipei time (UTC+8). Daily credits not claimed on their day lapse, and this is not a failure to deliver. On an account’s first purchase, the first-purchase bonus is delivered with each day’s claim.
Missing credits
Check your wallet balance and ledger to confirm delivery. If your payment is confirmed successful but credits have not appeared, contact billing@harperharbor.com with the account email, payment date, amount and any order or receipt reference. We will check the payment and wallet entry and correct a confirmed delivery error. Do not send a full card number or security code.
Prices and currency
Credit packs and the 30-Day Pass are priced in US dollars (USD). Prices, credit quantities, daily credits and bonus credits are as listed on the purchase page. Review the final total, including any applicable taxes, before confirming a purchase. Your bank may apply currency conversion or other fees.
Any bonus credits and their expiry or other conditions will be shown separately from purchased credits. Refunds and cancellations follow our Refund and Cancellation Policy.
Orders and receipts
The account billing page displays order information and wallet activity. For a payment confirmation, receipt or a discrepancy in those records, contact billing@harperharbor.com. Each paid order appears in the receipts list on the billing page, with the amount actually charged, the card’s last four digits and a link to the Stripe receipt.
Restrictions
Credits are for the purchasing account’s use of platform services. They cannot be transferred, resold or redeemed for cash except through an applicable refund. Purchases may be refused or reversed where required by applicable law.
Billing support
Contact billing@harperharbor.com for billing support. We aim to send an initial reply within 3 business days; this response target does not apply to credit delivery or bank refund processing.